IS&T Consulting Group
Helpdesk / Desktop Support Analyst (2)
Helpdesk
Required Skills
| Skill | Years of Experience | Expertise Level | Skill Requirement Level |
|---|---|---|---|
| HELPDESK | 4-5 | 4 | Required |
| O365 | 4-5 | 4 | Required |
| ACTIVE DIRECTORY | 4-5 | 4 | Required |
| APPLE | 4-5 | 4 | Required |
| ANTIVIRUS | 4-5 | 4 | Required |
| AZURE MFA | 4-5 | 4 | Required |
Job Description
Soft Skills:
Customer Focused
Ability to function at a high-level in a fast-paced environment
Ability to multitask and pivot as priorities change
Team Oriented
Ability to communicate effectively across all levels within the organization (VPs, Directors, Managers, Field Personnel, IT Team)
Ability to follow processes and propose process improvements as they present themselves
Documentation – Willing to update Process Documents as needed
Technical Skills:
Solid experience in both Helpdesk and Desktop Support roles
Experience in setting up client computers and preparing for deployment – Installing Applications, Admin Tools, Anti-Virus Agent, etc.
Experience troubleshooting IT related issues – Network & VPN Connectivity, Printing, Client Computer Hardware, Applications
Experience with On-Boarding / Off-Boarding User Accounts within Active Directory / Azure AD
Experience Exchange Online – Converting User Mailbox to Shared Mailbox, Distribution Groups
Experience with OKTA Multi-Factor Authentication
Experience setting up iPhones
Internal Technologies:
Active Directory / Azure AD / Exchange Online / MS Office 365
PDQ Deploy – Used for installing packaged applications on client computers
JAMF Pro – Apple Mobile Device Mgmt
Apple Business Manager
CrowdStrike Falcon Sensor – Anti-Virus / Malware Software
Printer Logic - Cloud-Base Printer Delivery
HP Enterprise Printers
Dell Client Computers
Apple iPads / iPhones