Required Skills

Job Description

Position Title: Jira Administrator / Jira Platform Engineer Position Summary We are seeking an experienced Jira Administrator who can architect, redesign, and optimize the Jira platform across multiple business departments. This position is not intended for someone whose experience is limited to routine administration tasks such as creating users, updating groups, or modifying existing workflows. We are looking for an individual who has successfully transformed Jira environments, redesigned business processes, integrated multiple ticketing systems, and built scalable enterprise-level workflow solutions. The successful candidate must be capable of working directly with business leaders, operational teams, and technical stakeholders to understand current processes, identify inefficiencies, and implement improvements that drive standardization, automation, reporting, and operational visibility. ________________________________________ Primary Responsibilities • Design, build, and maintain enterprise-wide Jira workflows. • Analyze existing business processes and translate them into effective Jira solutions. • Lead workflow redesign initiatives across multiple departments. • Develop and implement workflow automations, approvals, escalations, and routing logic. • Configure and maintain: o Workflows o Workflow schemes o Permission schemes o Notification schemes o Issue type schemes o Screen schemes o Field configurations o Custom fields o Forms and request types • Redesign Jira project structures to improve usability and efficiency. • Develop dashboards, KPIs, and executive reporting capabilities. • Integrate Jira with other enterprise ticketing and workflow platforms. • Evaluate departmental processes and recommend workflow improvements. • Implement automation using Jira Automation, ScriptRunner, or equivalent tools. • Support Jira Service Management (JSM) service desks and customer portals. • Manage platform governance and configuration standards. • Create documentation, standards, and administrative procedures. • Partner with department leaders to improve operational workflows and user experience. • Lead Jira upgrades, migrations, and platform enhancement projects. ________________________________________ Required Experience Must Have • 5+ years administering Jira in a medium to large enterprise environment. • Demonstrated experience creating workflows from scratch. • Demonstrated experience redesigning existing Jira environments. • Experience gathering requirements from multiple business units and translating them into Jira solutions. • Experience implementing cross-functional workflows between departments. • Experience designing service management and operational processes. • Experience with Jira Service Management (JSM). • Experience creating advanced automation rules. • Experience developing dashboards and executive reporting. • Strong understanding of ITIL concepts and service management principles. • Experience integrating Jira with external systems. ________________________________________ Preferred Experience • Jira Cloud Administration • Jira Data Center Administration • Atlassian Access • Confluence Administration • ScriptRunner • Assets / CMDB • REST APIs • Active Directory Integration • SSO and Identity Management • Azure AD / Entra ID Integration • Power BI Reporting • Enterprise Process Mapping ________________________________________ What We Are NOT Looking For This role is not intended for someone whose experience is primarily: • Adding users • Removing users • Resetting permissions • Creating simple projects • Maintaining existing workflows without redesigning them • Minor screen or field modifications • Basic ticket administration The ideal candidate must have experience making fundamental platform changes, including: • Re-engineering workflows • Redesigning request intake processes • Building new service management models • Implementing enterprise governance standards • Modifying layouts, forms, and user experiences • Integrating multiple departments into unified workflows • Driving workflow modernization initiatives ________________________________________ Desired Candidate Profile The ideal candidate will have a consulting mindset and be able to walk into an existing Jira environment, assess how different departments currently operate, identify inefficiencies, and develop a strategic roadmap to improve workflows, automation, reporting, and overall user experience. This individual should be capable of transforming Jira from a basic ticketing system into an enterprise workflow platform that supports IT, Security, Operations, HR, Facilities, Risk Management, and other business functions.